Every Hapey cabin is checked, not just cleaned — so you can walk in and relax.
You’ve read the horror stories: a rental that looked great in photos and felt a little… off in person. That’s not a Hapey stay. Before you even tap in the door code, every cabin goes through a real, standing 24-point check — not a quick once-over — done by the same local cleaning teams who know these cabins inside and out. If something’s not right when you arrive, we make it right. That’s the Clean-Cabin Guarantee.
What the Guarantee Covers
- A 24-Point Check, Every Turnover.
Every Hapey cabin is inspected against a standing 24-point checklist between every guest — not spot-checked, not assumed clean because it looks tidy. Kitchens, bathrooms, linens, hot tubs, and pet areas all get a dedicated pass. - Real Local Cleaning Teams, Not a Rotating Crew.
Our cabins are cared for by the same trusted local cleaning partners stay after stay — people who know each cabin’s quirks and take pride in the work, not an anonymous outsourced service. - Pre-Arrival Verification.
Before your check-in window opens, the cabin is confirmed ready — supplies stocked, hot tub balanced, everything working — so you’re not the one discovering a problem. - We Make It Right If We Miss Something.
No cleaning process is flawless 100% of the time. If something’s not right when you arrive, let me know at check-in and we’ll make it right immediately. We just ask you to give us the chance.
What’s on the Checklist (Some Highlights)
- Kitchen: appliances wiped down and running, dishes clean and put away, trash removed
- Bathrooms: fixtures sanitized, fresh towels and linens set out, toiletries restocked
- Bedrooms: fresh linens on every bed, closets and drawers checked
- Living areas: floors vacuumed/mopped, surfaces dusted, arcade and game equipment tested
- Hot tub: chemically balanced, temperature checked, cover secured
- Pet areas: fenced yard checked and cleared, welcome kit restocked
- Safety: smoke/CO detectors tested, exits clear, HVAC running properly
- Final walkthrough: photos logged and compared against the standing checklist before the cabin is marked guest-ready
The Clean Cabin Guarantee: Based on Hapey’s Values
The Clean-Cabin Guarantee works alongside the same commitments that run through every Hapey stay:
- Pet Paradise Promise — cleanliness checks include pet-specific areas, so a dog-friendly stay never means a compromise on clean.
- No-Surprise Pricing — the cleaning fee shown at checkout is the same one funding this level of care, not a hidden add-on.
- Hapey VIP Club — every stay, direct or OTA, counts toward VIP status.
- Book Direct and Save — questions about a cabin’s condition go straight to Angie, not a support queue.
Frequently Asked Questions
What happens if I arrive and the cabin isn’t clean?
Contact us right away through the Hapey Host Hotline and we’ll make it right — this is the core of the Clean-Cabin Guarantee.
Who cleans the cabins?
Trusted local cleaning partners who work with us stay after stay, not a rotating outsourced crew.
Is the cleaning fee the same for every cabin?
Cleaning fees vary slightly by cabin size and are always shown up front — never a surprise at checkout.
Do you clean between every single stay, even short ones?
Yes. Every turnover — no matter how short the previous stay — goes through the same standing checklist.
Does the guarantee cover maintenance issues, not just cleanliness?
Reach out to us about any issue during your stay, cleanliness or otherwise, and we’ll work to resolve it quickly.